FAQs

The best apps in the marketplace all have incredible things to offer, and it’s extremely important that you choose a resource that seems right ‘for you’ on a subjective, feel-good level.

That being said, we believe we offer fundamentally important features that aren’t found together in other apps.

• Personalisation. The more you can personalise your experience, the more effective it will be.
• Mindfulness & More. Complementary disciplines blended and combined (as they are in face-to-face therapy).
• Practicality. Many people need help getting into the mindful state – so we offer multiple ‘Ways In’; people can become bored by daily routine – so we offer ways to ‘keep things fresh’.

This is developed for anyone who wants to target a specific issue in their life, or who wants to bring the general benefits of practising ‘wellbeing for the mind’ into their life.

Our programmes are grouped in three inter-linked categories: Well in Body, Well in Mind and Well in Spirit.

Because we’ve heard many stories of people being unable to ‘get into’ pure, meditation-based mindfulness, we’ve taken great care to make what we do ‘workable’ for such people as well as those already experienced in mindfulness. Everyone should benefit from our programmes. All you have to do is approach with a mindset of wanting it to work – and give your online sessions the priority in your life that they deserve!

Choose any subscription – Monthly, Quarterly or Annual – and you have access to everything that is on the site: all of the online programmes, all of the personalisation features, all of the self-help materials and all of the external resources.

Registering for free is a great way to ‘try before you buy’. You can use any of our 5-minute ‘quick-boost’ programmes as often as you like, plus you can access one ‘key’ programme in each of our three programme categories and follow it in full for five consecutive days – plenty of time to decide if the ThinkWell-LiveWell approach is for you!

Mindfulness is great and we want to steer everyone in the world towards it. At the same time, there are truly impactful therapy and self-development approaches out there that can be combined with mindfulness – so that’s what we’ve done with our ‘Mindfulness & More’ approach. Our mantra is that the whole is greater than the sum of the parts!

The main advantage of the “Thinking Well” approach is that we can help people target specific issues in their life, as well as simply benefitting from mindfulness. But, it’s also the case that not everyone who tries meditation-based mindfulness can ‘get into it’. So, our approach tackles that issue, too.

We’re all different and each of us has specific goals and issues, so it’s impossible to say. Sometimes things can actually start to click for people instantly. For most people, the subconscious mind takes its time to absorb and accept things. Then, almost like the first domino in one of those huge patterns, it starts to wobble a little, then a lot – then it falls and a whole new pattern starts to emerge.

One thing we’re sure of, you will feel an immediate, beneficial ‘change of state’ and sense of wellbeing during and after your very first session. And you can test any of the free programmes we offer before committing to a subscription.

Before and after each session of your programme, you will be asked how far along ‘your path’ you feel that you are. This means that you will be able to chart your progress on a day-to-day basis.

It may be that you have ups and downs. This is completely normal – a ship crossing an ocean makes endless alterations to its course. Using your progress measurements, you will be able to judge whether to ‘freshen things up’ by changing some of your personalisation settings, or by taking a ‘Time-Out’.

One of the big factors in successful personal development is correctly stating where you are in life at the beginning of the process and where you want to be at the end. ThinkWell-LiveWell helps you with this through the downloadable, offline materials you can use in parallel with the online sessions.

The answer to helping things along and to making the effect deeper and longer lasting is not quantity, but quality.

So, we help and encourage you to do the following:

• Plan a regular time of day for listening, make sure you’re not in the middle of counter-productive influences.
• Every few days, listen to one of the recommended ‘Time-Out’ programmes instead of your core programme. These ‘Time-Outs’ address related abstract aspects of the issues that our core programmes target.
• Use the offline self-help materials as soon as you can! They may look like homework at first, but we’re sure you’ll discover their value, even if you don’t get into them immediately.
• Use the external resources to send more and more confirmatory messages and learnings into your subconscious mind from credible sources.

Although we highly recommend that you follow these suggestions, you may listen to a programme multiple times a day.

In our more abstract, “Well in Spirit” level – absolutely. The guided meditations and ‘spiritual journeys’ are complementary and to be enjoyed as you see fit.

In our more targeted “Well in Body” and “Well in Mind” levels… patience! If you’re asking this question, you probably realise immediately that you need to list your issues and establish an order of priority. Doing this will almost certainly show you that there’s a core issue you need to deal with – after which most other issues will already have diminished greatly.

By following our offline/self-help exercises, investigating the external resources and listening to different recommended ‘Time-Outs’ every few days, you will be working on different aspects of core issues and ‘attacking from all angles’!

Yes, you can pause programmes. Missing a few days isn’t recommended, but it can be managed. It is widely stated that it takes around 21 days to embed a new belief, thought pattern or habit, so we recommend that you aim to listen to at least 21 sessions of any given programme with as few breaks as possible.

If you have to ‘pause’ or miss a day or two, you may have to listen to more sessions to pick back up on the effectiveness. You are asked before and after each session to measure where you are along your path, so this will help tell you if this is the case.

And, of course, bear in mind the length of your subscription so that you don’t end up listening to too few sessions!

Great, this is the best question we could hope to hear, because ThinkWell-LiveWell is intended to be a lifetime resource that helps you keep moving onward, upward, or in whichever direction you choose!

We hope that people who come to us for a specific purpose in our “Well in Body” or “Well in Mind” levels stay with us and experiment with moving into the more abstract – but hugely beneficial – territory of our “Well in Spirit” level. And we hope that those who are already Mindfulness and Meditation convert and go straight to the “Well in Spirit” programmes and guided meditations enjoy the breadth of what we offer – and look forward to the regular addition of new material!

ThinkWell-LiveWell is the brainchild of Mick Cassell, a long-time convert to the mindful lifestyle and former advertising and branding strategist.

While applying behavioural and cognitive science within international advertising, Mick realised that what he was achieving through app technology in marketing could and should be used in mindfulness and therapy. At the same time, as a qualified and successful therapist and coach, Mick was already blending different therapy disciplines in his work with face-to-face clients. ThinkWell-LiveWell delivers all of Mick’s experience and trademark innovations from both the world of consumer psychology and the world of therapy.

We completely respect everyone’s right to define themselves and to live as they wish. That’s what we’re here to support!

Where possible, the language in our sessions and materials is gender neutral. However, in a few of our programmes, it is either unavoidable or helps greatly if we use specific pronouns (‘he’ or ‘she’): so this is why we ask you to nominate a traditional gender.

At the time of writing in 2018, it would simply be too gargantuan a task to include completely gender-neutral options: please bear with us, we’re genuinely doing everything we can!

Everything we do is done with great care and conscientiousness. A web app accessible on all platforms seems to us the best way to prove the concept, and we’ll consider other platforms when the time seems right!

Add us to your device homescreen instead.

Once you add us to your homescreen, we’re as accessible as any app – with no app to download and install.

Here’s how:

For quick, one-tap access, add ThinkWell-LiveWell to your home screen like any other app shortcut or widget. While visiting our website on your device…

Android

iPhone, iPad, & iPod Touch (Safari & Chrome)

• Windows
• Mac OS & iOS
• Android
• Google Chrome OS

• Google Chrome
• Mozilla Firefox
• Internet Explorer (Windows only, version 11)
• Apple Safari (Mac OS & iOS only, version 8)
• Microsoft Edge (Windows only, version 40)

We do everything that we can at ThinkWell-LiveWell to keep ‘the engine’ running smoothly so that you can just sit back and enjoy the scenery. From time to time, however, a new glitch will arise – usually from changes to operating systems, something out of our control – so we try to list those we’ve discovered and their solutions here. Please let us know if you can’t find an answer here!

Current common questions and troubleshooting steps:

My session keeps pausing in my iPhone or iPad mobile browser (Safari, Chrome). What can I do?

This is an iPhone / iPad issue that lots of streaming sites are having issues with – so the pressure is on Apple to find a solution. For the time being, our recommendation is to change the auto-lock screen settings to “never” while using the ThinkWell-LiveWell site.

iPhone & iPad: How to change screen lock time

1. Open Settings
2. Swipe down and tap on Display & Brightness
3. Tap Auto-Lock and choose “Never”

Keep in mind you can always lock your phone by selecting the right side button on your phone or top button on your tablet to put it to sleep and prevent access or battery drain after listening to your session.

I can’t get my sessions to play at all from desktop, laptop or mobile.

Less common, but if you have trouble accessing sessions, follow these steps:

• Confirm you’re using a supported device and/or browser here
• Log out and back in to your ThinkWell-LiveWell account
• Close your current browser and open a new browser window
• Clear the cache and cookies for your current browser:

• • WINDOWS: Press Ctrl+Shift+Del
  • MAC: Press Command+Shift+Delete

Need more help? Email us at support@thinkwell-livewell.com