Privacy Policy

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What information do we collect?

When you register to use the ThinkWell-LiveWell Services, we will receive your full name, date of birth, gender information, and email address. As you use the Services, the App will record your preferences and progress in your account.

We may also collect Personal Information automatically transmitted from your computer or device, including referring page information and your IP address.

You are the source of all Personal Information.

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Do we use cookies?

We use cookies to help us collect certain information about your usage of the Services. Cookies also help us identify specific users so we can remember their preferences. Cookies are small text files that are stored on your computer or mobile device and made available to us.

We may use both our own cookies and those of Google and Stripe. You are encouraged to read Google and Stripe’s respective privacy policies.

Most web browsers and mobile devices allow you to disable cookies. Please note that disabling cookies may make it difficult to use all of the features of the Services.

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How do we use your Personal Information?

The App uses some of your Personal Information to help customize the Services for you. We use your email address to communicate with you. We also use Personal Information to see the demographics of who is using the App. Finally, we use Personal Information to help us analyze usage of the Services and to help us improve and optimize the Services.

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Do we disclose your Personal Information to anyone else?

We do not disclose your Personal Information to any third parties.

There are, however, extraordinary situations that could arise in which we might have to disclose some Personal Information. They are:

• to comply with any legal requirements, including responding to claims, subpoenas, warrants, or court orders;
• when we believe that doing so is necessary to prevent imminent bodily harm to a person; or
• in case of a change in ownership of our business.

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Are you able to modify or delete your Personal Information?

Yes. If at any time you need to update or modify your Personal Information, you can do so in the App. You may also delete, request a copy of, or transfer your Personal Information by contacting us at [email protected].

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Where do we store your Personal Information and how do we keep it secure?

We store your Personal Information on servers at a Google Data Center in the US and take all reasonable measures to keep your Personal Information secure. Google has state-of-the-art security features; for more information, see https://www.google.com/about/datacenters/inside/data-security/index.html.

Payment transactions are encrypted and your payment information is stored with our payment processor. We neither keep nor have access to your payment information.

You create a password when you set up your ThinkWell-LiveWell account. Your password is your responsibility. We recommend that you keep it secure, don’t share it, and change it frequently.

Disclaimer: No website or app can claim to be one hundred percent secure, nor that transmission of information is one hundred percent secure. We recommend that you use extra care if using a public wi-fi. However – this bears repeating – we do take all reasonable measures to keep your Personal Information secure.

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How does international data transfer work?

Personal Information that we collect from you may be transferred to, stored at, and processed by us and other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in some other parts of the world. By using ThinkWell-LiveWell, you are agreeing to this transfer, storing, and processing.

We will only process your Personal Information in accordance with applicable data protection and privacy laws. We need certain personal information in order to provide you with access to the App and the Services. If you do not agree to our use of your Personal Information as outlined in this Privacy Policy, please do not use the ThinkWell-LiveWell Services.

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What about children?

We love children, but they shouldn’t be here. We do not knowingly collect Personal Information from anyone under the age of 13. If we discover the Personal Information of a child under 13 has been entered into the Website or the App, we will take immediate steps to delete that information. Please contact us immediately if you believe we have Personal Information about a child under 13.

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Where can you ask questions?

If you have any questions about this Privacy Policy, please contact us at [email protected].

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What if we change this Privacy Policy?

We may update or make changes to this Privacy Policy from time to time to reflect changes in our practices or changes in privacy legislation, amongst other reasons. We will inform you in case of any material changes to this Privacy Policy through the Services or by email to the address you have provided.

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How much email will you get from us?

We will use the email address you provide to us for any necessary communications. In addition, we may send you ThinkWell-LiveWell newsletters and promotional emails. If at any time you wish to stop receiving newsletters or promotional emails, you can click on ‘unsubscribe’ on one of those emails or write to us at [email protected].

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What about links to other websites?

If you follow a link from our App or Website to another site, then any information you provide through that site will fall under their privacy policy rather than this one.

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What about ThinkWell-LiveWell community groups on social media?

You may choose to participate in the ThinkWell-LiveWell communities on Facebook, Twitter, or other social media. If you do, any information you provide to those communities will fall under the privacy policies of those platforms rather than ours. Please note that social media are public and you should always be careful about the personal information that you disclose.

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For how long will we retain your Personal Information?

We will retain your Personal Information for at least as long as you have an Account (as defined in the Terms of Use). If your Account is terminated, your Personal Information will be deleted within five years of the date of termination. If you do not have an Account, your Personal Information will be retained for a maximum of five years after your last visit to the Services.

However, we may keep your Personal Information if required to comply with any law.

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What are your rights under the EU General Data Protection Regulation (GDPR)?

The GDPR provides certain rights to people living in the EU who provide Personal Information to us. The below is a summary of your rights. You should consult the text of the GDPR for a full listing of all of your rights.

• Right of access. You have the right to request copies of your Personal Information that we hold.
• Right of rectification. You have the right to correct Personal Information that we hold about you if it is incorrect or incomplete.
• Right to be forgotten. In certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing. In certain circumstances, you have a right to restrict the processing.
• Right of portability. You have the right to have the Personal Information we hold about you transferred to another company upon request.
• Right to object. You have the right to object to certain types of data processing, including direct marketing.
• Right to object to automated processing, including profiling. You have the right to opt out of automated data processing and profiling.
• Right to file a complaint. You have the right to file a complaint as described by the European Data Protection Supervisor here.